On June 16, 2025, CFSA launched STAAND – Stronger Together Against Abuse and Neglect in DC – our modernized CCWIS system. STAAND offers a streamlined, user-friendly experience to better serve DC families and includes portals to enhance communication and engagement.
STAAND (CRM) users - social workers and private agency partners - can can click on the links in the table below to access training guides and tipsheets and view videos. STAAND Enhancements Release Notes.
| Module | Guides and Tipsheets | Videos |
| Intake and Investigations | STAAND - Duplicate SPIs (Referrals) How to Enter and complete MPD Allegation Dispositions STAAND Technical User Guide for Intake & Investigation How To Locate a STAAND Referral, Case, or Person using former FACES ID STAAND – Intake - How to Create SPI- Persons Records - Institutional Abuse Reports Tip Sheet STAAND – Investigation - How To Complete a Person Record (Referral - Investigation) Tip Sheet | Allegations, Initiation Efforts, Search Requests |
| Clinical Case Management | STAAND Technical User Guide for Case Management New Case Management Dashboards Adding Family Network Person as Concurrent Kin Plan (CKP) Case Management in STAAND Practice Guide How To Locate a STAAND Referral, Case, or Person using former FACES ID Steps to View Legal Content – Case Module Interstate Compact on the Placement of Children How to Clone a Document Case Management and STAAND Documentation
with Pregnant & Parenting Youth Practice Guide for Case Management and Documentation with Fathers: Unknown, Legal, Putative, or Father Figures How to Update A Child's Legal Status (IH & OOH Cases) Tip Sheet Tips for Completing a Family Time Event Contact Note STAAND Case- How to Upload Youth Bill of Rights (YBOR)Document STAAND - Case - Tips for Completing a Family Time Contact Note STAAND - Case - How to Update A Child's Legal Status (IH & OOH Cases) Tip Sheet STAAND: How to Update Permanency Goal How to Enter a Family Network Creating a Case Person, Person or Relationship Contact Notes vs. Quick Notes | Adoption, Court Reports, Family Roadmap, Guardianship, OOH Case Closure |
| Interstate Compact on the Placement of Children (ICPC) | Interstate Compact on the Placement of Children | |
| Finance (Contracts & Fiscal) | STAAND Technical User Guide for Finance How to View Finance Information Finance (Contracts & Fiscal) User Guide, How to Complete an Ad-Hoc Invoice (Existing Non-Contracted Provider) How to Create an Ad Hoc, Episodic and System Generated Invoice | Service Provider Invoices |
| Provider | How to Close a Provider (Updated) STAAND Technical User Guide for Providers Locating Provider Placement Record How to Merge Duplicate Person Records and Conduct a Provider Person Search How to Merge Duplicate Person Records How to Complete an Ad-Hoc Invoice (Existing Non-Contracted Provider) | |
| Eligibility | Technical User Guide for Eligibility & Subsidy | |
| Placement | Locating Provider Placement Record Placement User Guide How to create a placement request in STAAND How to Assign a Resource Development Specialist Worker to A Placement Request & Complete the Placement Process Create a Separation Record | |
| Services | STAAND Technical User Guide for Services Service Hub Tip Sheet Social Worker - Overview of Social Workers Dashboard in Service Hub
- How to Submit a Request for Direct Services
- Create a Paid Services and Submit for Supervisory Approval
- Communication with Programs by using the tagging feature
- Social Worker Updates Participation Ratings in STAAND
Supervisor - Supervisor Communication with SW and Programs using the Tagging feature
- Supervisory Approval for Paid Requests
Program Queue Manager - Program Queue Manager Dashboard Overview
- Queue Manager Communication with SW using the Tagging feature
- Queue Manager Assigns Request
Program Navigator - Overview of the Program Navigator Dashboard
- Program Navigator Communication with Supervisor and SW using the Tagging feature
- Program Navigator Review, Accept or Reject, and Service Status
- Program Navigator Service Outcome
|
Social Worker
Supervisor Program Queue Manager Program Navigator |
| Management Reports | Management Reports | Management Reports |
| Global | How to Use the CORA AI Assistant in STAAND How To Locate a STAAND Referral, Case, or Person using former FACES ID How to Merge Duplicate Person Records and Conduct a Provider Person Search How to Merge Duplicate Person Records AI Assisted Contact Notes Tip Sheet Using CORA How to Complete a Person Record CARA Mapping Contact Notes vs. Quick Notes | Creating Views in STAAND video Creating Contact Notes STAAND Navigation Source Provider Individual and Person. Management Reports |
| STAAND Navigation | Navigation User Guide | |
STAAND portal users can click on the links in the table below to access the appropriate training video.
Support Videos
STAAND Enhancements Release Notes.
