On June 16, 2025, CFSA launched STAAND – Stronger Together Against Abuse and Neglect in DC – our modernized CCWIS system. STAAND offers a streamlined, user-friendly experience to better serve DC families and includes portals to enhance communication and engagement.
STAAND (CRM) users - social workers and private agency partners - can can click on the links in the table below to access training guides and tipsheets and view videos. Click here for the September Training calendar. STAAND Enhancements Release Notes.
| Module | Guides and Tipsheets | Videos |
| Intake and Investigations | STAAND - Duplicate SPIs (Referrals) How to Enter and complete MPD Allegation Dispositions STAAND Technical User Guide for Intake & Investigation How To Locate a STAAND Referral, Case, or Person using former FACES ID STAAND – Intake - How to Create SPI- Persons Records - Institutional Abuse Reports Tip Sheet STAAND – Investigation - How To Complete a Person Record (Referral - Investigation) Tip Sheet | Allegations, Initiation Efforts, Search Requests |
| Clinical Case Management | STAAND Technical User Guide for Case Management New Case Management Dashboards Adding Family Network Person as Concurrent Kin Plan (CKP) Case Management in STAAND Practice Guide How To Locate a STAAND Referral, Case, or Person using former FACES ID Steps to View Legal Content – Case Module Interstate Compact on the Placement of Children How to Clone a Document Case Management and STAAND Documentation
with Pregnant & Parenting Youth Practice Guide for Case Management and Documentation with Fathers: Unknown, Legal, Putative, or Father Figures How to Update A Child's Legal Status (IH & OOH Cases) Tip Sheet Tips for Completing a Family Time Event Contact Note STAAND Case- How to Upload Youth Bill of Rights (YBOR)Document STAAND - Case - Tips for Completing a Family Time Contact Note STAAND - Case - How to Update A Child's Legal Status (IH & OOH Cases) Tip Sheet STAAND: How to Update Permanency Goal How to Enter a Family Network Creating a Case Person, Person or Relationship Contact Notes vs. Quick Notes | Adoption, Court Reports, Family Roadmap, Guardianship, OOH Case Closure |
| Interstate Compact on the Placement of Children (ICPC) | Interstate Compact on the Placement of Children | |
| Finance (Contracts & Fiscal) | STAAND Technical User Guide for Finance How to View Finance Information Finance (Contracts & Fiscal) User Guide, How to Complete an Ad-Hoc Invoice (Existing Non-Contracted Provider) How to Create an Ad Hoc, Episodic and System Generated Invoice | Service Provider Invoices |
| Provider | How to Close a Provider (Updated) STAAND Technical User Guide for Providers Locating Provider Placement Record How to Merge Duplicate Person Records and Conduct a Provider Person Search How to Merge Duplicate Person Records How to Complete an Ad-Hoc Invoice (Existing Non-Contracted Provider) | |
| Eligibility | Technical User Guide for Eligibility & Subsidy | |
| Placement | Locating Provider Placement Record Placement User Guide How to create a placement request in STAAND How to Assign a Resource Development Specialist Worker to A Placement Request & Complete the Placement Process Create a Separation Record | |
| Services | STAAND Technical User Guide for Services Service Hub Tip Sheet Social Worker - Overview of Social Workers Dashboard in Service Hub
- How to Submit a Request for Direct Services
- Create a Paid Services and Submit for Supervisory Approval
- Communication with Programs by using the tagging feature
- Social Worker Updates Participation Ratings in STAAND
Supervisor - Supervisor Communication with SW and Programs using the Tagging feature
- Supervisory Approval for Paid Requests
Program Queue Manager - Program Queue Manager Dashboard Overview
- Queue Manager Communication with SW using the Tagging feature
- Queue Manager Assigns Request
Program Navigator - Overview of the Program Navigator Dashboard
- Program Navigator Communication with Supervisor and SW using the Tagging feature
- Program Navigator Review, Accept or Reject, and Service Status
- Program Navigator Service Outcome
|
Social Worker
Supervisor Program Queue Manager Program Navigator |
| Management Reports | Management Reports | Management Reports |
| Global | How to Use the CORA AI Assistant in STAAND How To Locate a STAAND Referral, Case, or Person using former FACES ID How to Merge Duplicate Person Records and Conduct a Provider Person Search How to Merge Duplicate Person Records AI Assisted Contact Notes Tip Sheet Using CORA How to Complete a Person Record CARA Mapping Contact Notes vs. Quick Notes | Creating Views in STAAND video Creating Contact Notes STAAND Navigation Source Provider Individual and Person. Management Reports |
| STAAND Navigation | Navigation User Guide | |
STAAND portal users can click on the links in the table below to access the appropriate training video.
Support Videos
Click here for the September Training calendar.
STAAND Enhancements Release Notes.
