STAAND

On June 16, 2025, CFSA launched STAAND – Stronger Together Against Abuse and Neglect in DC – our modernized CCWIS system. STAAND offers a streamlined, user-friendly experience to better serve DC families and includes portals to enhance communication and engagement.

STAAND (CRM) users - social workers and private agency partners - can can click on the links in the table below to access training guides and tipsheets and view videos.

Module	Guides and Tipsheets	Videos
Intake and Investigations	Intake and Investigations	Allegations, Initiation Efforts, Search Requests
Clinical Case Management	Case Management User Guide Case Management Practice User Guide How to Update A Child's Legal Status (IH & OOH Cases) Tip Sheet	Adoption, Court Reports, Family Roadmap, Guardianship, OOH Case Closure
Finance (Contracts & Fiscal)	Finance (Contracts & Fiscal) User Guide, How to Complete an Ad-Hoc Invoice (Existing Non-Contracted Provider)	Service Provider Invoices
Provider	Provider User Guide, How to Complete an Ad-Hoc Invoice (Existing Non-Contracted Provider)
Eligibility	Eligibility User Guide
Placement	Placement User Guide
Services	Services User Guide Social Worker Overview of Social Workers Dashboard in Service Hub How to Submit a Request for Direct Services Create a Paid Services and Submit for Supervisory Approval Communication with Programs by using the tagging feature Social Worker Updates Participation Ratings in STAAND Supervisor Supervisor Communication with SW and Programs using the Tagging feature Supervisory Approval for Paid Requests Program Queue Manager Program Queue Manager Dashboard Overview Queue Manager Communication with SW using the Tagging feature Queue Manager Assigns Request Program Navigator Overview of the Program Navigator Dashboard Program Navigator Communication with Supervisor and SW using the Tagging feature Program Navigator Review, Accept or Reject, and Service Status Program Navigator Service Outcome	Social Worker Overview of Social Workers Dashboard in Service Hub How to Submit a Request for Direct Services Create a Paid Services and Submit for Supervisory Approval Communication with Programs by using the tagging feature Social Worker Updates Participation Ratings in STAAND Supervisor Supervisor Communication with SW and Programs using the Tagging feature Supervisory Approval for Paid Requests Program Queue Manager Program Queue Manager Dashboard Overview Queue Manager Communication with SW using the Tagging feature Queue Manager Assigns Request Program Navigator Overview of the Program Navigator Dashboard Program Navigator Communication with Supervisor and SW using the Tagging feature Program Navigator Review, Accept or Reject, and Service Status Program Navigator Service Outcome
Management Reports	Management Reports	Management Reports
Global	How to Complete a Person Record	Creating Contact Notes STAAND Navigation Source Provider Individual and Person. Management Reports
STAAND Navigation	STAAND Navigation User Guide

STAAND portal users can click on the links in the table below to access the appropriate training video.

Portal	Portal
Mandated Reporter	Mandated Reporter
Metropolitan Police Department (MPD)	MPD Training Video
National Youth in Transition Database (NYTD)	NYTD Training Video
Resource Parent Portal	Resource Parent Portal Video
OSSE Portal	OSSE Portal Training Video

cfsa

Child and Family Services Agency

DC Agency Top Menu

Search form

Child and Family Services Agency

STAAND

Mandated Reporter Training

Voluntary Foster Care Registry

Partners for Kids and Families

DC Agency Top Menu

document.write(document.getElementById("site-slogan").innerHTML);

STAAND

Mandated Reporter Training

Voluntary Foster Care Registry

Partners for Kids and Families