The Investigations Worker initiates the investigation as soon as possible, but no later than 24 hours after receipt of the report unless the report is prioritized as an emergency (in which case it is initiated even sooner).

Initiation of the investigation is established when the Investigations Worker makes face-to-face contact with any client within the investigation. All investigation activities are documented in FACES.NET within 24 hours of their occurrence.

Practice dictates that investigations should be closed within 30 days of the CPS Outcome supervisory approval. This will prevent the investigation from going into backlog status. However, in some instances, an investigation may take longer than the allowed 30 days. The Investigation Extension screen provides the worker the ability to request additional time from their supervisor in order to complete the investigation. The investigation will still go into backlog status until it is completed and closed.

FTSD