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The Go-To Place for CFSA Training Schedules & Updates 

Parents: Click here to access Course Storm - Child Welfare Training Academy's online training catalog where you can register any time, day or night.


CFSA Staff: CISA Training is your one-stop resource for all your training needs.  We also offer One Drive for Business and Skype for Business training classes.When you visit here, you will find the latest available FACES comprehensive training opportunities for CFSA and private agency staff to maintain effective documentation of clinical information in the District’s Statewide Automated Child Welfare Information System (SACWIS).

To get started:

  1. Review course descriptions to get details for each course.
  2. Review FACES.NET training calendar to find what’s available.
  3. Select appropriate training with approval from your supervisor.
  4. To enroll, go to FACES @  or contact the HelpDesk at (202) 434-0009 for assistance.

Training classes are located at CFSA 200 I St., SE unless otherwise specified.


CISA Training Descriptions



This two-day course designed for both Hotline and Investigation Workers. Students will learn how to document information related to intake and investigations on the Hotline Screen, Client related screens, Allegations, Collaterals, Contacts, Risk Assessment, Danger and Safety Assessment, Placement Matching, Red Team, Assessment Findings, Complaint Form, Case Connect, and Investigation Closure to name a few.


FACES.NET Management Reports/Birst Data Visualization System

This half-day training designed for both CFSA and Private Agency Supervisors and Managers (occasionally social workers).  Students will become proficient with accessing, analyzing and interpreting data reports and dashboards via FACES and Birst. Must have current FACES access to attend. 


FACES.NET Overview

This one-day basic case management training course will instruct users on how to search for Clients and Cases, enter and/or review Contact Notes, Relationships, Demographics, Education, Health, and Court information on the Case module.


FACES.NET Pre-Service

This three-day day course designed for new CFSA In-Home/Permanency workers, Private Agency Social Workers and Supervisors. Students will learn how to document information related to ongoing case management such as entering contacts, collaterals, court reports, client related screens, placement matching, Red Team, Risk and Risk Re-assessments, Danger and Safety Assessments, Caregivers Strength and Barriers assessments, Service Plans and Case Plans, Case Closure, etc.


FACES.NET Provider

This one-day course designed for CFSA and Private Agency workers. Students will learn how to Search for Providers, enter new Providers (placement and service), add Household Members, document Specific Child information, complete Home Study, add Kinship Foster Parents, complete Provider Questionnaire, complete provider Checklist, enter Licensing and make home Available for placement.


FACES.NET Placement Provider Web

This half-day course designed for Private Placement Contracted Agencies invoicing CFSA for placements in their licensed facilities via the Placement Provider Web module. Students will be instructed on how to Enter and Exit Placements, reconcile Placement Discrepancies, manage and submit invoices through the Monthly Placement Utilization Report (MPUR).  



Workday is an opportunity for workers to work independently in a quiet environment in an effort to complete case management tasks within their own cases as well as have an opportunity to receive assistance with FACES questions if needed from a FACES Trainer


Placement Matching

This two-hour course is designed for social workers and placement staff to understand the placement business and documentation processes related to child placement activities.  This includes processes and functions related to safely placing a child with the best placement match which will meet and address the child’s needs beginning with the request from the social worker, to the placement unit, resource development specialists locating a provider home, and the reconciliation unit’s finalizing the official placement. 


One Drive for Business

This one-hour course is available to all CFSA staff to attend and learn how to use the One Drive feature on their computers.  Key points discussed in this training are accessing One Drive online, how to save and share documents, and One Drive Best Practices.


Skype for Business

This one-hour course is available to all CFSA staff to attend and learn how to use Skype to host meetings and various group activities.  Key points discussed in this training are how to sign-in, invite attendees, how to share your screen and Skype Best Practices.


CISA Training Calendars

Attached below.