The Child and Family Services Agency (CFSA or Agency) In-Home Services Procedural Operations Manual (In-Home POM) is an easy-to-use reference tool designed specifically for the In-Home Services social worker. In-Home Services helps to ensure child safety and to promote family well-being. The In-Home POM provides practical tips, guidance, and step-by-step procedures for giving children the immediate attention they need for their safety and protection, followed by long-range planning for their permanency and well-being. This In-Home POM is a living document that fully supports the Agency’s stated mission. The role of all case-carrying social workers is essential to implementing this mission.

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