The Child Protective Services (CPS) Hotline Procedural Operations Manual (HPOM) was specifically designed to provide, an easy-to-use reference tool for the Hotline worker, who answers calls made to the Child and Family Services Agency (CFSA) Hotline to report child abuse and neglect. Designed specifically for the Hotline worker, the HPOM provides practical tips, guidance and hands-on, step-by-step procedures for taking calls to the Hotline.

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